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Shipping & Returns Shipping & Returns

Delivery

All your orders are sent through DHL,TNT,we are not working with DPD because too many parcels are damaged sending with DPD.It is cheaper but the risk of your parcel being broken is not worth the difference in price.

All orders will be sent as soon as possible (after we have received your payment). Of course the time of delivery depends on the country where we have to send the order. We try to deliver all orders within 5 working days. In our webshop there is a standard-fee for the further countries like France and Italy etc. but if you order we will pack the parcel and send it for the lowest possible price. After you received the package we will credit the remaining balance to your account.

During the transport we will inform you about your delivery through "track-and-trace".

If a product is out of stock, you can choose to cancel your order or to choose an other product.

Prices

All prices mentioned on the site include VAT. If a wrong price is mentioned at the site, we will contact you to find the best solution.

Returns

Returns of the products you ordered can be done within 7 days after you have received the products. An important condition is that the product (or products) is still in the original packing and without damage. The forwarding-charges for the return have to be paid by the client (you).

Do you want to return a product? Please contact us through e-mail or call us at +31 - (0)6 - 340 22 150.
Each return has to be announced in advance, if not announced it will not be accepted !

Delivery-fee per country

The delivery-fee is based on the amount of your order. For each 150 euro on ordered products you have to pay one unit of delivery-fee. In the following table you can read how much you have to pay per unit.

Country*   Delivery-fee per unit including VAT (1 unit = 150 euro on order-value)  
NL, DE 3,95
DK, AT, FR, GB, IT,LU, SE, CZ, SK, SI, HU, PL 23,50
ES, PT, FI, EE, LV, LT,CY, IE 36,00
   
BG, LI, MD, RO, TR, UA, GR Delivery-fee on demand : More info

Example (for United Kingdom, GB) :
Order of 0 - 150 euro : delivery-fee 23,50 euro
Order of 150 - 300 euro : delivery-fee 47,00 euro (= 2 x 23,50)
Order of 300 - 450 euro : delivery-fee 70,50 euro (= 3 x 23,50)
etc., etc...

* Country : NL = Netherlands, LU = Luxemburg, DE = Germany, DK = Denmark, AT = Austria, FR = France, GB = United Kingdom, IT = Italy, SW = Sweden, ES = Spain, PT = Portugal,CY=Cyprus, CZ = Tsjech Republik, SK = Slovakia, SI = Slovenia, HU = Hungary, FI = Finland, EE = Estonia, LV = Latvia, LT = Lithuania, PL = Poland, IE = Ireland, BG = Bulgaria, LI = Liechtenstein, MD = Moldavia, RO = Romania, TR = Turkye, UA = Ukraine, GR = Greece..

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Germany
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